Last Sunday my son Richard took me to the cemetery where my husband is interred in a Vault in a mausoleum. We walked the entire inside and outside and could not find where the vault was located.
No map was present to let us know where? Approximately 1 to 2 weeks after my husbands internment
took place two men from the company came to get the information to be inscribed on the marble.
I did so and signed said papers.
To date this has not been done and according to the manager it should have taken no longer than 4 weeks, it is now close to 6 1/2 months since my husband was interred.
Upon speaking with a rep, who was curt to the point of rude, lacking in any kind of compassion or
understanding told me "he couldn't set an appointment with the engraver until I had signed the paperwork."
To say that I was upset was mild, I was furious. This person truly did not have a humble attitude which I
think under the circumstances, he should have been ashamed that they dropped the ball. His second
comment to me was that "we don't hunt down family members".....Imagine this kind of person working with
family of the deceased.....shame on them......
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